COVID-19 Updates

/COVID-19 Updates
COVID-19 Updates2020-04-02T13:57:24+00:00


Updated as of April 1, 2020

Propel Physiotherapy continues to provide high-quality, integrated healthcare to its clients during these uncertain times. We are providing direct therapy (in-person) to clients who require emergency care. And as an alternative to receiving direct therapy in clinic, we are offering all non-emergency, new and existing clients the option to receive tele-rehab services to address their current needs.

What to Expect from Your Virtual Appointment

If you are familiar with physiotherapy, kinesiology, or exercise physiology, you may wonder how these services are delivered virtually. Tele-rehabilitation is a suitable alternative given the current circumstances and part of the scope of practice of physiotherapists, registered kinesiologists and exercise physiologists.

We are using a secure and encrypted video software called Embodia for all virtual appointments. Embodia uses the Zoom Health platform to host the appointments. This is different from the regular Zoom platform and it complies with HIPAA and PIPEDA (health privacy legislation).

Once you book an appointment with your therapist, you will receive a link to your appointment via e-mail. You will need to download the Zoom program onto your phone, tablet, or computer, if you do not already have it.

From there, you will receive a consent form and an intake form if you are new to our clinic, and you will connect with a therapist at your scheduled appointment time.

During your appointment, your therapist will be able to see you and you will be able to see them. Just like the first part of an appointment in the clinic, your therapist will ask you questions to understand your specific needs and how we can help.

For the treatment part of your appointment, we share our knowledge and techniques with you so that you can succeed in implementing the program at home on your own.

Our therapists will be able to provide the assistance you need to navigate this new format of therapy. You also have the option of receiving therapy by way of regular telephone communication.

In-Home Emergency Care Services

In line with our professional association’s recommendations, we continue to provide services to clients who require “emergency” care and we are taking all appropriate preventative and screening measures using the recommended Independent Health Facilities directive from the Ontario Ministry of Health.

What constitutes emergency care in a private practice setting?

According to Public Health Ontario, emergency care includes assessment and therapeutic intervention or services for conditions or situations where not receiving physiotherapy services (whether in-person or virtually) would put the patient’s safety at risk, or there is potential for significant harm, adverse patient outcomes or suffering.

Significant harm, adverse outcomes or suffering means the patient may be at risk of hospital admission or re-admission, long-term incapacity or harm, or it would worsen a chronic condition that may not allow the patient to recover.

New Clients Being Accepted at Propel Physiotherapy

Your health and safety remain our top priority. We hope to reopen both clinics in Etobicoke and Pickering to meet your needs for direct therapy as soon as it is deemed safe to do so by public health and government officials.

We hope that you and your loved ones stay safe and healthy. We thank you for your continued support and look forward to seeing you at Propel Physiotherapy in the near future.