FAQs2019-09-06T19:38:19+00:00

FREQUENTLY ASKED QUESTIONS

HELPING YOU FIND MORE INFORMATION ABOUT PROPEL PHYSIOTHERAPY’S BUSINESS AND SERVICES

FAQs

We’ve answered some of the most commonly asked questions to give you more detailed information online about our business in general and the services we offer. If you don’t find the answers you are looking for here on our website, we encourage you to call or email our office so that we can assist you.

Do I need a doctor’s note for physiotherapy?2019-09-05T23:19:05+00:00

Physiotherapists are regulated health professionals and therefore you do not need a doctor’s note or referral to see one.  We do encourage open communication with your doctor(s) and you can let us know at your first visit if you would like them to be included in your correspondence.  Please note that some extended health care plans require a physician’s note to have physiotherapy expenses reimbursed.

How long is a physiotherapy appointment?2019-09-05T23:33:39+00:00

Depending on the nature of your injury the assessment could range from 45 minutes to 1.5 hours in length.  This will be discussed prior to your assessment.  The number and length of follow-up visit can also vary and will be discussed once your initial assessment is completed.

What happens at the first physiotherapy appointment?2019-09-05T23:39:30+00:00

At the first appointment your physiotherapist will take a full history and perform various tests and assessments to determine the clinical diagnosis of your injury.  If treatment is required it will also be provided during the first visit.  Once the assessment is completed you and your physiotherapist will create a program that is tailored to your specific needs and goals.  This will be discussed in detail with you during your initial visit.

Does insurance cover physiotherapy?2019-09-05T23:46:43+00:00

Your physiotherapy visits may be covered under an employment plan that you or a spouse has.  You will be encouraged to check the details of that plan and submit your receipts for reimbursement.

OHIP (government-funded) coverage for physiotherapy services is only available at OHIP-licensed facilities for Ontario residents under the age of 18 or over 65. Propel Physiotherapy is not an OHIP-licensed facility.

We provide treatment for all Motor Vehicle Accident and WSIB cases.

Can I get physiotherapy treatment at home or in the community?2019-09-06T00:01:27+00:00

Yes, our therapists regularly see clients in the home and at locations in the community like public pools or parks.  Please note there is a travel fee.

What kind of physiotherapy treatment will I have?2019-09-05T23:59:44+00:00

Our physiotherapists use a hands-on approach to treating neurological and orthopedic conditions. Our approach to treatment programs is active movement-based. We also use a number of other modalities (shockwave therapy, ultrasound, acupuncture, functional electrical stimulation) as well as treatment techniques such as taping, soft tissue release and exercise to optimize functional recovery.

What do I bring to the first physiotherapy appointment?2019-09-06T00:03:51+00:00

Please bring light, loose fitting clothes that allow access to your injured areas(s) to your first physiotherapy appointment. Also bring any relevant medical information you have access to – doctor’s prescriptions, reports, imaging results.  If your accident was at work or in a car please bring your relevant insurance or claim information. Remember to bring a water bottle if you have one, some appointments will require you to exercise and move around.

If you have extended health benefits it is a good idea to bring your coverage information or booklet.

Do I need a doctor’s note for massage therapy?2019-09-06T00:12:27+00:00

You do not need a doctor’s note to attend a massage therapy initial assessment or treatment session. Some extended health care plans require a physician’s note to have registered massage therapy expenses reimbursed.

How long is a massage therapy appointment?2019-09-06T00:15:38+00:00

Depending on the nature of your injury the assessment could range from 60 minutes to 1.5 hours in length.  This will be discussed prior to your assessment.  The number and length of follow-up visit can also vary and will be discussed once your initial assessment is completed.

What happens at the first massage therapy appointment?2019-09-06T00:17:36+00:00

At the first appointment your registered massage therapist will take a full history and perform various tests and assessments to determine what areas of your body can be worked on. Your massage therapist will ask if it is okay for him or her to work on specific areas of your body and if you are comfortable with having their hands at those locations. Once the assessment is completed your massage therapist can make recommendations on follow-up appointments or even point you in the direction of a physiotherapist to assess you clinically. Treatment is usually provided at the end of each massage therapy initial assessment.

Does insurance cover registered massage therapy?2019-09-06T00:20:29+00:00

Your registered massage therapy visits may be covered under an employment plan that you or a spouse has.  You will be encouraged to check the details of that plan and submit your receipts for reimbursement.  At Propel Physiotherapy, massage therapy can also be covered under motor vehicle insurance.

Can I get massage therapy treatment at home or in the community?2019-09-06T01:36:37+00:00

Yes, our registered massage therapists regularly see clients in the home, at long term care residences, and in the hospitals.  Please note there is a travel fee and possible additional disbursements.

What type of massage therapy treatment do you offer?2019-09-06T01:35:57+00:00

Our registered massage therapists use a hands-on approach to treating neurological and orthopedic conditions. We now offer Thai massage and acupuncture as part of the massage therapy approach; your providers will determine if you are appropriate for each technique.  Massage therapy can also include cupping, hot stone, paraffin wax, and deep tissue release techniques.

What do I bring to a massage therapy appointment?2019-09-06T00:32:38+00:00

Please bring light, loose fitting clothes that allow access to your injured areas(s) to you massage therapy appointment.

If it is your first appointment for a specific injury or condition, please also bring any relevant medical information you have access to – doctor’s prescriptions, reports, imaging results. If your accident was at work or in a car please bring your relevant insurance or claim information. If you have extended health benefits it is a good idea to bring your coverage information or booklet.

Do I need a doctor’s note for kinesiology or exercise physiology sessions?2019-09-06T19:37:59+00:00

You do not need a doctor’s referral to see a registered kinesiologist or exercise physiologist. If you are participating in formal exercise for the first time (or for the first time in a long time), we do encourage open communication with your doctor. Our clinicians will ensure you are safe to exercise at a capacity that is tolerable and meaningful for your goals. Some extended health care plans require a physician’s note to have registered kinesiology and exercise physiology sessions reimbursed.

How long is a kinesiology or exercise physiology session?2019-09-06T19:09:01+00:00

Depending on your fitness and tolerance levels, an exercise session will typically be 45 minutes to an hour long. The length of your session will be discussed prior to your assessment and can be modified after your initial assessment with the registered kinesiologist or exercise physiologist. The number and length of follow-up visits can also vary and will be discussed once your initial assessment is completed.

What happens at the first kinesiology or exercise physiology session?2019-09-06T19:41:38+00:00

At the first appointment, your registered kinesiologist or exercise physiologist will take a full history and perform various tests to clear you for exercise (cardiovascular and resistance). Your exercise session will include a program of the exercises you are required to participate in and some homework for you to get to your goals quicker. This will be discussed in detail with you during your initial visit.

Do you offer kinesiology or exercise physiology at home or in the community?2019-09-06T19:39:59+00:00

Yes, our therapists regularly see clients in their home and at locations in the community like public or private gyms, parks, pools, or studios. Please note there is a travel fee and supplementary expenses (e.g. visitor passes) may apply.

What type of kinesiology and exercise physiology treatment do you offer?2019-09-06T19:31:11+00:00

Our therapists use a functional- and movement-based approach to treating neurological and orthopedic conditions. Our registered kinesiologists and exercise physiologists are trained to use adaptive equipment and modify exercises accordingly. Adaptive equipment would include the NuStep, Motomed, LiteGait, parallel bars, squat rack, and body weight support treadmill training set up. They are focused on ensuring you can get back to your optimal self and encourage movement despite having limitations.

What do I bring to the first kinesiology or exercise physiology session?2019-09-06T19:35:15+00:00

Please bring clothes that are meant for exercising, moving, and help to wick away sweat. A change of clothes is also encouraged. Remember to bring a water bottle and work out gloves (if required). At these appointments, you will be encouraged to move, exercise, and be as mobile as possible.

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Let Us Bring Our Services To You

We recognize that not everyone is readily able to access one of our two physiotherapy clinics in Etobicoke and Pickering. For that reason, all of our services are mobile. Enjoy the benefits of our professional services in the comfort of your home, office or any suitable setting in your community.

After a full assessment of your needs and surroundings, one of our registered professionals will develop a program with your specific goals in mind to help you get to where you want in your physical health and wellness.

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TESTIMONIALS

“I had a traumatic brain injury and my progress has been outstanding thanks to the knowledge and encouragement of the staff in the clinic. Everyone is so friendly and welcoming, you can really tell they take pride in their work. I would definitely recommend this location because they produce results!”

– Michael 

“Came to Propel after dealing with a mid back issue for months. From the facilities to treatment, the whole experience was top notch. Hoong’s assessment was thorough and the treatment got me feeling better quickly. He also gave me some exercises to work on which have continued to help. Would definitely recommend!”

– Carlos

“I was injured severely 4 years ago. I have needed an abundance of physiotherapy as well as massage therapy. This clinic has given me by far the greatest and most successful care and rehabilitation to get back to my life. The staff are extremely knowledgeable in their field and not only treat you as a client but as a friend or family member.”

– Vanessa